If you cannot log in the Convention website using your email address and password you created before, it might be that the password you remembered is not the one stored on our system or a Vietnamese keyboard is currently turned on. 

A common solution is to create a new password. Please follow the following link and choose Forgot Password create a new password: https://viettesol.dryfta.com/userlogin

Please remember to turn off your Vietnamese keyboard (such as Unikey or Laban Key) to make sure the password to be created is exactly what you want.

If you still have difficulty after creating a new password, please let us know by creating a ticket at http://support.viettesol.org or send us an email to support@viettesol.org